Payment terms: 30 days from invoice date or before the course runs (whichever is earlier).
Non-company email addresses: If you register for a course using a non-company email address, you must pay by credit card to confirm your place.
Early Bird Rates: Our early bird rate discounts typically apply for bookings made at least 30 days before the course runs.
Toolbox access and email reminders: Prior to your training course, we will create an online account giving you access to all our world class resources and add you to our mailing list to get notifications of upcoming webinars, new White Papers, and new content. You can unsubscribe from this at any time.
Cancellation: Cancellations must be made in writing (e.g. by email). A full refund will be given if the cancellation is 30 days or more before the course/workshop. A 50% refund will be given for cancellations received 15 to 29 days before the course/workshop. No refund will be given for cancellations less than 15 days before the course/workshop or for “no-shows” on the day.
Alternative participants: An alternative participant can be substituted at any time and at no cost.
Course transfer: A single transfer to an alternative course/workshop date can be made up to 30 days before the originally booked course/workshop date at no cost.
Late Modification Fees: If you cancel or transfer your course booking within 10 days of the scheduled start date, Product Focus reserves the right to impose an additional fee. This fee is in place to cover expenses that cannot be recouped and associated administrative costs.
Course postponement or cancellation: Product Focus reserves the right to postpone or cancel the course/workshop due to unforeseen circumstances. Our liability is limited to the course/workshop fees.
Online training: You are responsible for ensuring you have the appropriate technology and set-up to access our online training.
Venue access: For a face-to-face course if you will need wheelchair access to the venue please contact us when registering at [email protected].
Parking fees/ travel costs: These are not covered by Product Focus Ltd.
If you have any questions about our standard terms and conditions, please contact us.