Privacy statement

We are committed to ensuring your privacy is protected.

When you book onto a training course, sign-up for our resources or complete one of our surveys, we collect information such as your name and email address.

When you browse our website or click on links in emails, we automatically collect information such as IP address, your browser and interests.

We use the information we collect to prepare for training courses and so that we can create and share relevant survey reports, infographics, adverts and other materials.

We only retain data for as long as needed. We’ll then either delete it or anonymise it so it doesn’t identify you. You can ask us to delete your personal data at any time.

We will only share your information when required by law to do so, where it’s a necessary part of doing business with you (for example, to take a credit card payment), to deliver adverts that are more relevant to you or to provide you with the services you’ve requested.

If you’ve signed up and opted-in to receiving our newsletter and resources, we will email you from time to time with details of our Journal, best practice insights, surveys and training.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Your data is held on servers in the EU apart from where you have completed a survey. In that case data will be held on the servers of SurveyGizmo. These are located in the USA but SurveyGizmo are compliant with the EU-USA privacy shield agreement.

Our websites contain links to other websites and Product Focus is not responsible for the privacy practices or content of these other websites.

Product Focus may change this policy from time to time by updating this page.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer at

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Contact information

+44 (0) 207 099 5567
+1 (212) 880-5488
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