Standard Terms and Conditions

Cancellation: Cancellations must be made in writing (e.g. by email). If the cancellation is 30 days or more before the course/workshop then a full refund will be given. A 50% refund will be made for cancellations received 15 to 29 days before the course/workshop. No refund will be made for cancellations less than 15 days before the course/workshop or for ‘no-shows’ on the day.

Alternative delegates: An alternative delegate can be substituted at any time and at no cost.

Course transfer: A single transfer to an alternative course/workshop date can be made up to 30 days in advance of the date of the originally booked course/workshop at no cost.

Course cancellation: Product Focus reserve the right to cancel the course/workshop in which case our liability is limited to the course/workshop fees.

Venue access: If you will need wheelchair access to the venue please contact us at the time of booking at

Intellectual Property (IP): Delegates are provided with binders containing printed versions of the course/workshop slide. However, to protect our IP delegates are not given soft copies.

Private email addresses: If you’re booking the course using a non-company email address, immediate payment will be required by credit card to confirm your place

If you have any questions about our standard terms and conditions, please contact us.

Money back guarantee

Money back guarantee: If a delegate feels that neither their skills nor understanding have improved after completing the course they should inform the instructor, requesting a refund, before leaving the venue. Product Focus will provide a 100% refund of the course fees for that delegate.

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Contact information

+44 (0) 207 099 5567
+1 (212) 880-5488
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