Standard Terms and Conditions

Cancellation: Cancellations must be made in writing (e.g. by email). If the cancellation is 30 days or more before the course/workshop then a full refund will be given. A 50% refund will be given for cancellations received 15 to 29 days before the course/workshop. No refund will be given for cancellations less than 15 days before the course/workshop or for “no-shows” on the day.

Alternative participants: An alternative participant can be substituted at any time and at no cost.

Course transfer: A single transfer to an alternative course/workshop date can be made up to 30 days in advance of the date of the originally booked course/workshop at no cost.

Course cancellation: Product Focus reserves the right to cancel the course/workshop in which case our liability is limited to the course/workshop fees.

Venue access: If you will need wheelchair access to the venue please contact us when registering at [email protected].

Private email addresses: If you’re registering for the course using a non-company email address, immediate payment will be required by credit card to confirm your place

If you have any questions about our standard terms and conditions, please contact us.

Money-back guarantee

Money-back guarantee: If a participant feels that neither their skills nor understanding have improved after completing the course, they should inform the instructor and request a refund before leaving the venue. Product Focus will provide a 100% refund of the course fees for that participant

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