The fight over the customer

The fight over the customer

Historically there was a battle between Sales and Product Management. Sales, having more contact with customers, felt they had a better understanding of customer needs than product managers (and sometimes they were right). But I think today the bigger fight is between User Experience (UX) practitioners and product managers.

Product Managers and User Experience professionals are increasingly working together to deliver products. In some cases this relationship is highly productive, leading to outstanding products, but in others, it can be a bit dysfunctional.

An image showing a UX Designer’s notepad with some hand-drawn wireframes

7 things you need to know about UX if you’re a Product Manager

7 things you need to know about UX if you’re a Product Manager

The worlds of product management and User eXperience (UX) are closer than they’ve ever been. If you want to deliver a product that your customers will love then you need to know about UX. But do you, as a Product Manager, really know about UX?

How websites trick you

How websites trick you

Sometimes companies do things on their websites that are designed to deliberately mislead us.

They are known as dark patterns – but are they good or bad design?

Customer experience ring

Product features are irrelevant: only Customer Experience counts!

In the digital world, any successful product feature will be copied swiftly by competitors. The only way to maintain a competitive advantage is through the customer experience you provide…

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