The fight over the customer

15 Apr 2019

The fight over the customer

Historically there was a battle between Sales and Product Management. Sales, having more contact with customers, felt they had a better understanding of customer needs than product managers (and sometimes…

How websites trick you

7 Jun 2017

How websites trick you

Sometimes companies do things on their websites that are designed to deliberately mislead us. They are known as dark patterns – but are they good or bad design?